Spotify is one of the most loved music streaming applications among users. This is mainly because of its rich collection of music from all popular artists and labels, along with mind-blowing podcasts. The application is available on a variety of devices which includes Roku. However, the users of Spotify find that the app is not working on Roku from time to time. This might be caused because of minor bugs on the device or other issues. However, it might be quite annoying to come across this issue. However, the issues are easy to fix by following the basic troubleshooting methods.
Why isn’t Spotify Not Working on Roku
It doesn’t matter if you have a TCL Roku TV or Hisense Roku TV, you might find that the Spotify app is not working. When it comes to the causes of this issue, you can suspect more than one reason. It might be because of any of the following ones mentioned below.
- Spotify server issues
- Issues with your wifi network
- Spotify is slow to respond
- It is just the premium features at a not work
- The app was not properly opened on Roku
Spotify Not Working on Roku: Fixes
Whatever the cause for the Spotify app not working on Roku, the fix is always simple. You might also not always be able to fix the issue with these measures, but it does not mean that you should not try them.
Check For Spotify Server Issues
If you find that Spotify is not working on all the other devices you own, there might be an issue with the Spotify server. You can check for server issues on sites like Downdetector. In case of a server issue, you might have to wait for some time for the issue to be sorted out.
Check your Internet Connectivity
If the Spotify app is buffering on the device, it might indicate a weak internet connection. So, you need to make sure that your internet is stable. You can also restart your wifi router if you find it unstable. Also, reduce the number of devices that you have connected to on the same wifi network. Additionally, you can use an ethernet cable to connect to the internet if you want better internet speed.
Restart the Spotify App
If the Spotify app was not properly loaded on Roku, it might not work properly. That’s why you need to restart the Spotify app on your device. Simply close the app and then launch it once again on your device. Now, try streaming your favorite music and check if the issue persists.
Check Your Account Details
If you have been trying to sign into your account, make sure that you enter the proper credentials to do the same. Also, you need to make sure that your premium subscription has not been canceled. If that is the reason, you can simply update your subscription.
Restart the Roku Device
If the app is still buffering, you might have to restart your Roku device by unplugging it from the power source for a couple of minutes. You can restart the Roku device on the settings as follows.
1. From the Roku home screen, open Settings.
2. Select the System option and then the System Restart option.
3. Next, click on the Restart option and wait for the restart to complete.
4. After that, you can open the Spotify app and check for any issues.
Update Roku
One of the most common reasons for multiple issues on your Roku device is a pending update. So, you can update your Roku to remove the glitches on the device as well.
1. Press the Home button to launch the Roku home screen.
2. Open Settings and select System.
3. Navigate to the System Update option and then select it.
4. In the following screen, select the Check Now option and wait for the update to be completed.
5. When the Roku update completes, you can try accessing the Spotify app on the device again.
Uninstall Spotify and Re-Install it
At times, the issue with the Spotify app might be because it was not properly installed on your device. To fix this issue, you can simply uninstall the application and then reinstall it.
1. Press the Home button on the remote to launch the home screen and highlight the Spotify application.
2. Next, press the Asterisk button on your remote to get a menu on your screen.
3. On the menu, select the Remove Channel option.
4. Once the app is removed, go back to the home screen and install the Spotify application back on your device.
5. Open the app and check if the issue is present.
Clear Cache on Roku
One of the main reasons for the app to be buffering is because of the app cache on Roku. So, try clearing the cache on Roku and fixing the issues with the Spotify app.
1. Go to the home screen of Roku.
2. Grab the remote in your hand and press the Home button 5 times.
3. Next, press the Up Button once and the Rewind button twice.
4. Further, press the Forward Button Twice and wait for around 15 to 30 seconds.
5. This will remove all the built-up cache and junk files that you have on your Roku device.
6. Now, open the Spotify app and enjoy listening to music and podcast without buffering.
Factory Reset Roku
Factory resetting Roku brings back your device to its initial settings. This literally means that all the apps and customized settings on your device will be removed forever. Therefore, you need to be careful doing this and make sure that you do it only at the end of the troubleshooting process.
1. Press the Home button of the Roku remote to launch the home screen and open Settings.
2. Click on the System option followed by the Advanced System Settings option.
3. On the menu, select the Factory Reset option.
4. Enter the code you see on your Roku TV screen and hit the OK button.
5. Hit the Start Factory Reset button from the prompt.
6. Now, the resetting process will start for your Roku.
Once the resetting process completes, you need to set up your Roku once again. After the process, reinstall the Spotify app and get back to your entertainment.
Contact Customer Support
You can contact customer support for help if you can’t fix the issue with any of the troubleshooting measures. You can either contact Spotify Customer Support or Roku Customer Support to fix this issue.
With these troubleshooting methods, you can now easily fix the issues with the Spotify app and get to restream your favorite music.
