In recent times, there have been a lot of issues faced by Roku users. One such issue is the Roku error code 020. This error code denotes the High Bandwidth Digital Content Protection or HDCP error. The error arises due to the copyright protection of content on your device from different streaming services. However, you can fix the Roku Error Code 020 easily.
Why the Error Code 020 Occurs on Roku
As we discussed before, this error occurs because of copyright-protected content. You will see this error only when you try to play some content on your device. When the error pops up, it denotes that your HDMI connections do not support HDCP content or that your refresh rate has an improper configuration.
How to Fix Roku Error Code 020
Roku Error Code 020 might not be a frequent issue, but once you see the error, you should try basic troubleshooting methods to overcome it. So, the following are the troubleshooting methods that will help you fix the Roku Error Code 020:
- Check Your HDMI Cables
- Restart Your Roku Device
- Power Cycle your Roku Device
- Adjust Your Refresh Rate
- Change Display Type
- Reset Wifi Router
Check Your HDMI Cables
Start by checking and correcting your HDMI cable connections. Start with your HDMI cable by unplugging it from both ends.
- Further, you can connect them back in a proper way. Next, repeat the same with your power cable by removing it from the outlet and your TV or Roku device.
- If you feel that your cables are damaged, you should replace them with newer ones.
- Then, reconnect the cables to the respective power source. After that, power on your Roku device and check if the Roku error code still occurs.
Restart Your Roku Device
Some bugs on your Roku device can also be the cause of why the HDCP Error occurs. But you can easily fix the issue by restarting your Roku device.
1. From the Roku home screen, open Settings.
2. Scroll down and choose the System option.
3. Navigate to and then select the System Restart option.
4. Select the Restart option.
5. Wait for the system restart to complete and try accessing the content showing the Roku error code.
Power Cycle your Roku Device
Performing a power cycle on the Roku device might also be a helpful troubleshooting measure when you see Roku error codes like the one in concern.
- You need to unplug your Roku device from the power source by removing the power cable.
- The device should be kept untouched for the next 5 to 10 minutes.
- After that, connect the cables back to the power source and turn it on to play any content from any streaming service.
Adjust Your Refresh Rate
If the display refresh rate is not compatible with your 4K Roku device, you will come across this error code. That’s why you need to adjust the refresh rate of your device. All you need to do is disable the auto-refresh rate option on your device.
1. Press the Home button of your remote and launch the Roku home screen.
2. Launch the Settings menu and choose the System option.
3. Next, click on the Advanced System Settings option.
4. Navigate to and select Advanced Display Settings.
5. Disable the Auto Adjust Display Refresh Rate option on the next screen.
6. After that, check if the Roku error code appears on your screen while playing any content.
Change Display Type
Changing the display type on your Roku device might not always be a helpful measure. But, it is still a troubleshooting measure that is worth trying.
1. Press the Home button on your remote to go to the Roku home screen.
2. In the home screen, click on the Settings option.
3. From the settings menu, choose Display Type.
4. Further, change the Display Type to Auto-Detect.
5. With that, check if the Roku error occurs on your device.
Reset Wifi Router
In rare cases, the error on your Roku device might be because of any issues on the wifi router. Therefore, resetting your router might be of some help.
- You need to unplug the power source of your wifi router for 1 to 2 minutes.
- Further, you can connect your device back to the power source.
- After connecting Roku to the wifi, check if the Roku error still occurs on your device.
If none of the above methods was of help, contact Roku customer support. They are always ready to provide you with the necessary answers to your queries and possible fixes for the errors you are facing.