Netflix is the ultimate destination for entertainment and has the best collection of movies, TV series, and other shows. However, when you are streaming shows on Netflix, and the app is coming up with errors, you might be really disappointed. The users of Netflix on Roku have also come across situations when the app is not working. However, it can be overcome by performing a series of simple troubleshooting methods on your device. With that, you can continue what you were previously streaming on the app without being interrupted for a long time.
Why Isn’t Netflix Working on My Roku TV
The Netflix not working on Roku issue is common in all Roku device models and Roku Smart TV brands like Hisense, TCL Roku TV, and Sharp Roku TV. The actual reason why the Netflix app is not working is still unknown. However, the following are some of the reasons why Netflix is not working for you.
- Netflix server issues
- Poor internet connection
- Expired subscription
- Pending update on your device
- Accessing content unavailable in your area
How to Fix Netflix Not Working On Roku
Now that we know the possible causes for the Netflix app not working on Roku let’s move on to discuss the possible fixing measures.
Check for Server Outage
One of the most common reasons for the Netflix app not working might be because its server is down. The reason for the server being down might be maintenance reasons or any other valid reason. However, this will interrupt your streaming. To check if the server is active, you can use web pages like Downdetector.
Check Your Wifi Router
If your internet is slow or unstable, it might cause any of the apps you have on your device to buffer. If your wifi is slow, you should restart your wifi router by unplugging it from the power source for 5 to 10 minutes. You can then connect it back to the power source and turn it on. For better internet speed, you can use an Ethernet cable. If this does not help you, contact your internet service provider for more help.
Check If Your Account Is Active
Some of the users might not have their accounts active at the time of signing in. For the same reason, they cannot access it on different devices. So, if you can’t log in to the same account on your smartphone or other devices other than Roku, it might indicate that your account is not active. Also, you can try changing the password of the Netflix account and then sign in on Roku.
Disable VPN
Sometimes the issue with the apps on Roku might be an interruption from VPN. You might have enabled VPN so that you can access geographically restricted content. However, if the app is showing up errors, you might have to disable your VPN connection to your router or Roku.
Uninstall and Reinstall Netflix
If you can’t load the app and there are no server issues, you might have to uninstall the app from your device and then reinstall it.
1. From the channel’s grid on Roku, highlight the Netflix app.
2. Press the Asterisk (*) button on the remote and select the Remove Channel option on the menu that appears.
3. Press the Home button of your remote to return to the home screen.
4. Select the Streaming Channels option and then the Search Channels option.
5. Search for Netflix with the help of the onscreen keyboard.
6. Start installing the Netflix app on your device by simply selecting the Add Channel button.
Update Roku
If your Roku device is out of date, it may have caused the Netflix app not to work. So, update Roku to the latest version and check if the issues with the Netflix app is fixed or not.
1. Launch the Roku Settings menu and then select System.
2. Scroll and then select the System Update option.
3. Click on the Check Now option to find any updates and install them on your device.
Restart Roku
Another useful troubleshooting measure to adopt when the Netflix app is not working is by restarting your Roku. This will help you fix minor bugs on Roku.
1. Press the Home button to get the Roku home screen.
2. Select the Settings option followed by the System option from the home screen.
3. Choose the System Restart option.
4. Choose the Restart option from the menu.
5. Also, confirm the Restart when a prompt appears on your screen.
6. After restarting your device, open the Netflix app and then try playing any title from it.
Reset Roku
Resetting Roku is one of the last measures that you should adopt as a troubleshooting method. This is because when you reset your device, all the settings and apps from the device will be removed as well. However, it will help you fix major issues, including the one with the Netflix app. After performing a reset, you will have to install the Netflix app from the Roku Channel Store.
1. Press the Home button of the Roku remote to get the home screen.
2. From the Settings menu, select the System option.
3. Click on the Advanced System Settings option on the menu.
4. Next, select the Factory Reset option.
5. You can complete the Factory Reset following the instructions on your screen.
6. After completing the reset, when the Roku device turns on, you can set it up and then install the Netflix app.
Contact Customer Support
Even with all the troubleshooting measures mentioned above, if you can’t fix the issue on your device, you need to contact customer support. You can either contact Netflix Help Center or Roku Customer Support for help.
