ESPN is one of the best sports streaming services, with users across multiple devices. It includes all your favorite sporting events, such as the NBA, NFL, and NHL. Some users of the app on Roku have reported issues with the service. If the ESPN app is not working on Roku, find the possible causes and fixes.
ESPN Not Working on Roku: Causes
ESPN delivers sports events to subscribers in the highest possible streaming quality. If the ESPN app is not working on Roku, the following might be the reasons for the issue.
ESPN App Crashes down
One of the common issues with ESPN is that the app crashes down on any compatible device. However, the issue can be fixed on the device easily and get the app to work.
Reason
- Server issues
- A lot of traffic in the service
- Weak or unstable internet connection
Solution
To fix the ESPN app crashing down issues on Roku, users need to try the following troubleshooting measures on their devices.
Check For Server Issues
The very first issue that users need to consider is server issues. The ESPN servers might be down for maintenance issues. This might not be a frequently occurring instance. In that case, users will have to wait for the issue to be fixed. Users can use websites like Downdetector for the same.
Can’t Load ESPN on Roku
Another issue with ESPN that users find is that the ESPN app doesn’t load any content. If users can’t load their favorite titles, they need to try the following fixing issues.
Reasons
- Weak internet connection
- Pending software update on Roku
Solutions
The loading issues on ESPN can be fixed with the following simple troubleshooting issues.
1. Check Your Internet
The ESPN app may lag if your internet is slow. In that case, users won’t be able to stream any sports or events.
- To strengthen the internet connection, use an Ethernet cable.
- By reducing the number of devices on the Wi-Fi network, users can get better internet strength.
- In addition, users need to restart the Wi-Fi router. Unplug the Wi-Fi router from the power outlet.
- Before reconnecting the gadget, make sure it has been disconnected for five to ten minutes.
2. Update Roku
To remove the bugs on the device, users should perform a Roku update. After the update, check if the ESPN app is still not working.
1. Go to the Roku home screen and open the Settings menu.
2. Scroll to the System option on the menu and select it.
3. Next, select the System Update option.
4. Select the Check Now button, followed by the Download and Install button.
5. Wait for the app update to complete and try accessing the app.
3. Check Account Details
ESPN subscribers might not have noticed, but their subscription has expired. So, users have to reactivate their subscription to ESPN. If users are having a hard time signing in to the app, check if they are providing the correct account details.
4. Update the ESPN App
Users need to update the ESPN app if it is not working. Follow these instructions to update the ESPN app.
1. Go to the Roku Channel Store and search for the ESPN app.
2. Pick up the app icon on the screen.
3. Click on the Update option near the app icon.
4. As the process completes, open the ESPN app.
5. Finally, users can start streaming the available ESPN.
Content is not available on ESPN
Some users of Roku have come across an issue when the ESPN app displays the message, ‘Content is not available at this time. Please try again later. Users can fix this issue as well.
Reason
- Server Issues
- Corrupted data in the app
- Cache on Roku
Solution
You can resolve this issue by clearing the cache, uninstalling and reinstalling the ESPN app, and restarting the Roku device. If none of the fixes worked, you could reset the Roku device to the factory settings.
1. Clear Cache on Roku
One of the best troubleshooting measures to try is clearing the device cache. It will help with fixing issues on any app on the device.
1. Press the Home button on the Roku remote to get the home screen.
2. Users need to press these buttons on their remotes in the given order.
- Home button: 5 times
- Up button: 1 time
- Rewind button: 2 times
- Fast Forward button: 2 times
2. Uninstall the ESPN App
While installing the apps on Roku, some errors might arise in the process. These errors might be a hindrance while streaming the respective app. Users should make sure that they uninstall the ESPN app if it is not working. It will help you remove the errors with the ESPN app.
1. Press the Home button to go to the home screen.
2. Highlight the ESPN app and press the Asterisk* button.
3. Select the Remove Channel option and click on OK.
4. Confirm the same process by clicking on Remove and selecting OK.
5. Finally, the users should install ESPN again from the Channel Store.
3. Restart Roku
Another useful troubleshooting measure the users should try is Roku restart. You can restart the Roku device as follows.
1. Go to the Roku home screen by pressing the Home button on the remote.
2. From the home screen, open the Settings menu.
3. Click on the System option followed by the System restart option.
4. Finally, the Roku device restarts on its own.
4. Reset Roku
Resetting the Roku device will help you fix most issues on the device. After the reset, users might lose all the apps and settings on the device.
1. Open the Roku Settings menu and select System.
2. Select the System Reset option.
3. Choose the Factory Reset option.
4. Wait till the reset is complete and start setting up the device.
5. Open the Channel Store and install the ESPN app.
6. Finally, users need to try playing the apps on their devices.
Contact Customer Support
If none of the troubleshooting tips is of help, contact Roku Customer Support. They can help with fixing any issue on the app. Also, users can get help from ESPN Customer Support.
Roku users can try these troubleshooting methods to resolve the ESPN not working issue effectively. In the comments section below, you can suggest any additional fixes that worked for you. Also, leave a comment if none of these solutions succeed in resolving the problem.
