BritBox is a cross-platform compatible subscription-based streaming service. It provides various well-known British programs in genres like comedies, dramas, and films. Although you can install BritBox on Roku from the Roku Channel Store, many users report problems while streaming BritBox. If the BritBox app is not working on Roku, these troubleshooting techniques will resolve the problem.

BritBox Not Working on Roku: Causes

When BritBox is not working on Roku, you might experience buffering, freezing, or not loading issues. At times, BritBox keeps crashing on Roku TV with or without any prior notice. The following reasons are likely the cause of the error on BritBox.

  • Server Down
  • Poor internet connection
  • Expired subscription
  • Corrupted cache data

BritBox Not Working on Roku: Fixes

Any of the above causes might result in issues in the BritBox app. When the issue is figured out, users need to fix them. The following troubleshooting fixes can help users fix the issue.

  1. BritBox application not loading on Roku
  2. BritBox videos stop streaming automatically
  3. BritBox app not opening on Roku
  4. Corrupted cache on the Roku device

BritBox Application Not Loading on Roku

If BritBox fails to load the content on your Roku device, you can follow the troubleshooting steps mentioned below.


  • Server Down
  • Poor internet connection
  • Overload of streaming may buffer the content


You can utilize the troubleshooting steps mentioned below to fix the BritBox app while it is not loading on your Roku device.

1. BritBox Server Issues

The BritBox server might be down for reasons like maintenance, overload of traffic, etc. If the server is down for unknown reasons, users must wait for the service to fix the issue. When the issue is not fixed, users can’t access the service on any device they possess. You can check the BritBox server anytime with third-party websites like Downdetector.

Britbox not working on Roku server issues

2. Restart the WIFI Router

If the internet is weak and unstable, users might be unable to stream content from the app. To fix issues with the internet, users need to restart the WIFI router.

Restart Wifi routwer if BritBox Not Working on Roku
  • To restart the Wi-Fi router, disconnect the device from the power outlet.
  • The device should remain idle for 5 to 10 minutes.
  • Turn on the WiFi router and connect the Roku device.
  • Open the BritBox app and start streaming the shows from the service.

BritBox Videos Stop Streaming Automatically

Sometimes, when you’re streaming the videos, the BritBox app suddenly stops playing or begins to buffer the content. In these situations, you should take the necessary steps to fix the issue.


  • Server errors
  • Expired subscription
  • Slow internet connection


If the video on the BritBox app suddenly stops streaming, you can use the instructions below to fix it.

1. Sign Out of BritBox

Users must sign out of the BritBox account if the app is not working. After signing out of the app, users can sign in to the app once again. When the app opens, users can try streaming content from the app that they like.

2. Uninstall and reinstall BritBox

You can uninstall the BritBox app from the Roku device if the app is frequently facing a streaming issue.

1. Go to the Roku home screen by pressing the Home button on the remote.

2. Highlight the BritBox app and press the Asterisk button (*).

Press the Asterisk button to fix BritBox  not working on Roku

3. Select the Remove Channel option in the menu to uninstall the BritBox app on your Roku device.

Select the Remove Channel option

4. Now, launch the Roku Channel Store to install BritBox on Roku.

3. Check the Subscription

The subscription to BritBox might have expired, and the users might not have noticed. Since BritBox is a premium streaming service, you cannot access the content without a valid subscription. If the subscription is inactive, users can activate it from the official BritBox website.

How to Fix BritBox App Not Opening on Roku

If the BritBox app fails to open on your Roku device, you can fix it for the following reasons.


  • Outdated version of the app
  • Outdated version of the software
  • Poor internet connection


The steps listed below can be used to resolve any issues with the BritBox app not opening on the Roku device.

1. Update Roku Device

Users need to update Roku to fix issues in the service. By updating the device, you can fix the issues of BritBox not working.

1. Navigate to the home screen by pressing the Home button on the Roku remote.

2. Open the Roku Settings and select the System option.

3. Choose the System Update option followed by Check Now.

update Roku if BritBox Not Working on Roku

4. If your device founds an update, click the Update Now button to update the Roku device.

5. Once you have updated the Roku device, launch the BritBox app and check it.

Important Note: Updating the device to the latest version is an useful trick if you can’t get BritBox on Roku.

2. Update the BritBox App on Roku

1. Go to the Apps section on your Roku device.

2. Highlight and select the BritBox app from the list of apps.

3. Press the Asterisk button (*) on your Roku remote.

Press the Asterisk button to fix BritBox  not working on Roku

4. Select the option Check for Update from the popup menu.

Tap the Check for Update option

5. If the Roku device founds a BritBox update, the application will be updated automatically. Once the app has been updated, the BritBox app and start using it.

How to Fix the Corrupted Cache from the Roku Device

The corrupted cache on your device will not allow the app or device to perform properly.


  • Temporary bugs and glitches
  • Over usage of the application


You cannot clear the cache data completely from any device. It will be created automatically according to your usage. But clearing the cache will help to increase the memory and performance of the device. It is one way to fix the BritBox app not working on Roku.

1. Restart Roku

Sometimes restarting the Roku device will also fix the problem of the BritBox app that is not working. Follow the steps mentioned below to restart the Roku device.

1. Power up the Roku device and open Settings from the home screen.

2. Click on the System option.

3. Choose the System Restart option and the Restart option.

Restart Roku if BritBox Not Working on Roku

4. Wait for the Roku restart to complete.

5. Once the Roku has restarted, launch the BritBox app and play their favorite shows from the service.

2. Clear Cache

If the app is not working on the device, users should clear the cache on their devices.

1. Press the Home button five times.

2. Press the Up button once followed by the Rewind button twice.

3. Finally, press the Fast Forward button twice.

3. Reset Roku

Performing a factory reset on Roku helps users fix issues with apps on the device. The same applies to BritBox. However, users must be careful as the process can remove all apps from the device.

1. After launching the Roku home screen, open the Settings menu.

2. Select System followed by Advanced System Settings.

3. Choose the Factory Reset option.

4. Enter the Roku PIN with the help of the on-screen keyboard.

Enter the Roku PIN and click on OK

5. Select the OK button to reset Roku.

6. Set up Roku and install the BritBox app.

4. Power Cycle Roku

1. Disconnect the Roku device from the power socket.

2. Wait for 7-10 minutes.

3. Connect the power cable to the socket and turn on your Roku device.

4. Connect your Roku to the WiFi and launch the BritBox app.

5. Now, the BritBox app on your device might work properly.

Contact Customer Support

Users should contact the BritBox help center if they still have errors with the BritBox app. If you feel that the issue is with the Roku device, contact Roku Support. They can help users with fixing the issues in the device and the app.

To fix the BritBox app not working issue, users should attempt these troubleshooting techniques. Also, let us know any potential issues in the comments section below that these measures can solve.